Job Title:  Principal Engineer / Team Lead

• • Oversee daily operations of cloud infrastructure, ensuring high availability, scalability, and security.
  • Monitor and optimize cloud resources for cost efficiency and performance.
  • Implement and maintain backup, disaster recovery, and business continuity plans.
  • Leverage Terraform, CloudFormation, and Ansible for automated provisioning and infrastructure management.
  • Implement and maintain security policies, Ensure compliance with industry standards like PCI-DSS, ISO 27001, and SOC 2.

• • Ensure system reliability, availability, and scalability using SRE best practices.
  • Establish error budgets, SLIs, SLOs, and SLAs for effective incident management and post-mortems.

• • Develop and execute program plans aligned with organizational goals and customer needs.
  • Collaborate with cross-functional teams (Engineering, Product, Security, and Business) for seamless execution.
  • Define and track Key Performance Indicators (KPIs) for cloud performance, cost optimization, and incident response.
  • Monitor Operational Metrics:
    • Uptime and Availability (e.g., 99.99% SLA compliance)
    • Incident Response Time & Resolution Time
    • MTTR (Mean Time to Recovery), MTBF (Mean Time Between Failures)
    • Cost Efficiency and Resource Utilization

• • Ensure adherence to SLAs for uptime, incident response, and resolution times.
  • Manage escalations and incidents, ensuring root cause analysis and preventive measures.
  • Coordinate with support teams to ensure 24x7 operational support and on-call rotation.
  • Develop and maintain Disaster Recovery (DR) strategies and runbooks.
  • Conduct BCDR drills and simulations to ensure preparedness and minimize downtime.

• • Act as the primary point of contact for customers, ensuring clear communication of operational status, incidents, and resolutions.
  • Conduct regular business reviews to present performance metrics, SLAs, and improvement initiatives.
  • Address customer concerns, gather feedback, and ensure high customer satisfaction and retention.
  • Collaborate with Solution Architects and Cloud Engineers to ensure seamless customer onboarding.
  • Provide guidance and best practices for cloud adoption, cost optimization, and security compliance.

• • Lead a team of Cloud Engineers, DevOps Engineers, and SREs, driving productivity and engagement.
  • Foster a culture of continuous improvement, collaboration, and innovation.
  • Conduct performance reviews, goal setting, and professional development for team members.

• • Identify opportunities for process automation and operational efficiencies.
  • Implement AI-driven monitoring and predictive analytics for proactive incident management.
  • Drive cost optimization initiatives  Stay updated on emerging cloud technologies, DevOps tools, and industry best practices
  • Create and maintain operational dashboards for real-time visibility into cloud performance and incidents.

• • Prepare weekly/monthly operational reports for leadership reviews.
  • Maintain detailed SOPs, runbooks, and incident reports.

• • Contribute to strategic planning sessions to align operations with organizational goals.
  • Participate in budget planning and cost optimization initiatives.

Key Skills Required:

• Cloud Platforms: AWS Azure, GCP
• DevOps Tools: Jenkins, GitHub, Terraform, Ansible, Kubernetes, Prometheus, Grafana
• Programming/Scripting: Python, Bash, YAML, JSON
• Security & Compliance: IAM, GuardDuty, CloudTrail, Security Hub
• Monitoring & Logging: CloudWatch, ELK Stack, Splunk, Prometheus
• Agile Methodologies: Scrum, Kanban, CI/CD Practices
• Leadership & Communication: Team Leadership, Customer Interaction, Strategic Planning